TERMS OF USE

These are the Terms and Conditions, Waiver & Release governing your relationship with Hyperspace Arabia for Entertainment Events ("Hyperspace") including ticket purchase and entrance to House of Hype / Hyperspace Park. Please read these Terms and Conditions carefully before proceeding with the purchase of your Ticket.

NOTE: IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT PURCHASE THE TICKET

After any revisions to our Terms & Conditions, Waiver and Release are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Terms & Conditions, Waiver and Release to make sure you still agree to them.

By purchasing the ticket(s), you agree to be bound by these Terms and Conditions, in addition to the Website Terms of Use, the Privacy Policy and the Waiver and Release Form.

If tickets are purchased on behalf of other guests, notably in the context of group bookings, you accept these Terms and Conditions on behalf of every guest (including minors) and shall ensure their compliance with these Terms & Conditions.
All guests are advised to visit the ‘Explore’ and ‘News and Updates’ pages of this website or check House of Hype’s official social media pages for any potential park closures, park timing changes and experience downtimes ahead of their visit

Fees and refund policy:

Our up-to-date ticket types and pricing can be found here.

The ticket purchase covers your entrance to the park and participation in most available activities. However, please note that additional costs may apply for specific attractions.

Hyperspace reserves the right to change the fees at its discretion without notifying you in advance.

All purchases and reservations made are final and non-refundable. In the event of a cancellation or request for modification of the reservation, Hyperspace and the service providers are not obliged to honor such requests and the entire amount paid is forfeited by the customer. Refunds, if any, are provided at the sole discretion of Hyperspace and the service providers. Refunds will be done only through the Original Mode of Payment.

The tickets are non-transferrable. This means that the purchased ticket cannot be sold to a third party and should stay in your possession for a security check at any time.

Unlawful resale (or attempted resale), counterfeit or copy of tickets is ground for seizure and cancellation without compensation.

Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by Hyperspace, provided that even if such consent is obtained, any use of Hyperspace's trademarks and other intellectual property is subject to Hyperspace's consent.

Entrance Eligibility:

All guests entering the House of Hype  Park are subject to the rules and regulations of entry as displayed herein and at the main entrance. Furthermore, you must follow all posted and verbal safety instructions provided by Hyperspace's team members.

Entry to House of Hype  is only possible with a valid ticket. Guests must be able to present their ticket upon entry to the Park. A valid national ID matching the name listed in the booking. may be required. House of Hype  is entitled to deny the ticket holder entry to the venue if the ticket holder does not meet the age limit, cannot produce original identification document, pose or may pose a risk to the ticket holder or any other person in our sole opinion.

Children under 14 must be supervised at all times by an adult aged 18 years old and above who will be responsible for the care and conduct of the child in their care.

Hyperspace reserves the right to alter the opening and closing time, remove or cancel any part of the experience for any reason including but not limited to health and safety, operational issues, maintenance, special events and private functions
House of Hype reserves the right to limit capacity and access to any experience within the park at any time.

Park General Terms and Conditions:

All guests are required to read our safety signs on premise and follow the directions of our employees at all times.

Prohibited Items: The following items are strictly prohibited inside the park:

Outside food and beverage except for bottled water and baby food. Food and beverages are available for purchase inside of the venue.
Skateboards, roller-skates, bicycles, scooters, or other wheeled sports or recreational equipment
Firearms, weapons, knives, batons, or other dangerous items of any kind
Objects or toys that appear to be firearms or weapons
Horns, whistles, or megaphones
Large bags or cases (over 60cm x 30cm)
Coolers, picnic baskets, or other external food and beverage containers or packaging
Folding chairs or stools
Drones
Costume masks
Laser pointers or laser devices
 

We do not permit any of the following within the Park:

Fighting or abusive language
Smoking in non-designated smoking areas, including the use of e-cigarettes.
Unruly behavior
Running, jumping or climbing in any of the walkways or the installations
Intoxication
Queue jumping and other guest behaviour that causes disruption of the park and other guests are strictly prohibited and subject for immediate ejection from the park. 
Clothing with offensive language or content
Clothing that identifies the wearer as emergency personnel
Pets (except service animals in special cases that will be determined by us)
The sale of goods or services or the display of goods or services for sale.
Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
Unlawful or immoral behaviour

Your dress and appearance must be suitable for a public park and in keeping with the culture and values of the Kingdom of Saudi Arabia.
All tickets holders and their belongings may be subject to search when entering the venue. Prohibited and dangerous items will be confiscated. Any item which the organizer or venue security personnel consider as security risk or that may be used to damage the venue or interfere with the event will be confiscated. You should not leave any valuables or personal belongings unattended. Hyperspace is not responsible or liable for any lost, stolen or damaged property.

Lockers are available free of charge on site should guests wish to keep their valuables while enjoying the park, while prohibited items may be confiscated. 
Once inside the venue should you choose to leave, re-entry may be refused at Hyperspace's sole discretion.

Photography and Filming:

We may film, sound record or photograph public areas in the Park. By visiting and using the House of Hype Park you understand and consent to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree (i) copyright in these materials rests with us or the authorised party as appropriate and (ii) that we or the authorised party may use, broadcast and exploit such images in any material in any format whatsoever.

You may object to the use of your personal data in connection with any filming, sound recording and/or photography by making a specific request to data.privacy@hyper-space.com

Camera and video restrictions:
Professional cameras and professional video recording equipment are prohibited inside the park. Media and / or influencers are advised to reach out to House of Hype’s Marketing Team by sending an email to hello@house-of-hype.com

Online Payments:

If at some point you pay through the  Webook website, the official and authorized ticket reseller of House of Hype Park tickets, you represent and warrant that when you make any payments to Hyperspace for such use:

(I) You agree to pay the fees at our then-current prices as posted on the above mentioned website, including any applicable taxes

(II) You agree to provide true and complete credit information

(III) You agree that fee will be honored by your bank or credit card company

(IV) You agree that if your initial payment method is dishonored, you will still pay the charges incurred, including any surcharge we may incur due to such dishonored payment.

Purchases must be made using a credit card and will be charged in Saudi Arabia Riyals. Tickets purchased on the abovementioned Website will be delivered via email to the email address supplied by the purchaser. If this email is not received, please contact us <here>.

Liability:

Entry into and use of the House of Hype Park and its services is at your sole risk.

To the maximum extent permitted by the Kingdom of Saudi Arabia law, you confirm that we accept no responsibility for any loss, illness, injury or damage to personal belongings and damages sustained within the House of Hype Park and waive all claims against us in this respect.

You confirm that you have read and accepted our Waiver and Release section and you undertake to adhere to all contained within the Waiver and Release section upon your arrival to our premises.

In all cases, you acknowledge and agree that our liability to you will in no event exceed the price of the entrance ticket.

Furthermore, liability for indirect, special or consequential losses is excluded.

Services/Delivery/Shipping Policy:

Hyperspace Arabia for Entertainment Events and the PARX APP will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned individuals, entities or countries in accordance with the law of Saudi Arabia".

Release, Acknowledgment of Risk, and Waiver of Liability

In consideration of being allowed to enter and use the House of Hype Park:

1. You acknowledge and agree that your activities at the House of Hype  Park, may involve the risk of injury, including the possibility of serious injury (including without limitation, photosensitivity epilepsy, acoustic trauma etc.), not only from your own actions, but also from the actions or inaction of others, the condition of the premises, or the failure of the equipment used. You knowingly agree to assume all such risk, known and unknown, and assume full responsibility for my participation.

2. You expressly agree that Hyperspace Arabia for Entertainment Events, its affiliates, insurers, employees, personnel, officers, directors, assigns, associates, agents, sponsors, advertising partners, and sub-contractors (collectively, "Hyperspace") shall not be liable for any losses, expenses, or damages arising from personal injuries (including death) sustained by you as a result of participating in the activities offered, entering any facilities associated with any applicable events, and/or the use of any equipment or facilities, regardless of whether such injuries (including death) result, in whole or in part, from the negligence of Hyperspace or otherwise. "I", "me", "my" and any other similar pronouns include any underage minors that accompany me and of whom you are the legal guardian.

3. You accept and assume full responsibility for any and all injuries (including death), damages, expenses, and losses of any type, which may occur to you. You hereby forever release, discharge and waive your right to assert a claim or bring suit against Hyperspace, including its employees, directors, managers, trustees, or other representatives, from and against any and all liabilities, claims, expenses, or causes of action of any kind or nature whatsoever, arising out of or relating to your activities in the House of Hype  Park.

4. You hereby consent to grant Hyperspace the right to photograph, videotape, and/or record you and/or your child(ren) and to use you or your child(ren)'s name, face, likeness, voice and appearance in connection with exhibitions, publicity, advertising and promotional materials. Furthermore, you waive any right to royalties or other compensation arising from any such use.

You hereby acknowledge that you have read this entire document, that you understand its terms and that you intend it to bind you and, as applicable, your child/children and anyone claiming on behalf of you or your child/children.

Governing Law and Jurisdiction:

These Terms & Conditions and Waiver and Release shall be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia without giving effect to the principles of conflicts of law. Any action arising out of these Terms & Conditions, Waiver and Release must be brought exclusively in the national courts of Riyadh, Saudi Arabia.

Contact Us:

For any questions about these terms and conditions, waiver and release or any other enquiries, please contact us here